1) Making people happy
2) Making a living
We love service calls.
It's what we are here for.
They keep my customers cool and happy,
and they give my technicians plenty of work hours throughout the hot weeks.
They love spending their time fixing stuff for people.
It gives them a sense of accomplishment.
They feel good when you feel good.
But the real question is: HOW MUCH DO YOU ENJOY A SERVICE CALL?
When you have to pay for an unexpected service call, you may not be enjoying it at all.
I mean, who wants to be hot in their own home?
You may get a terrible feeling accompanied by unfamiliar, uncontrollable actions.
This is referred to as a "temper-ature tantrum".
When you lose the cool from your AC, you lose your cool.
We understand.
It never happens at a good time for you.
Nobody says "Yes, it finally broke!"
It's a frustrating feeling.
You seem to feel helpless or lost.
You don't know where to begin.
Sometimes a service call is necessary and 100% the right thing to do.
Other times they are avoidable.
You can always begin by picking up the phone and
calling us at (919) 934-0153 or (919) 734-6588 for assistance.
Call us anytime. Service is what we love to do.
Our technicians love experiencing your refreshing feeling of excitement followed by the sense of calm that absorbs your face when you feel cold air blowing out.
It is a big reward to their self-esteem.
It makes them feel very appreciated.
There is a sort of magic feeling to it.
But if you like the possibility of saving yourself a service call, here are 4 things to check first:
If it is digital, has the screen gone BLANK?
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| BLANK SCREEN |
If the answer is NO or you have a manual (non-digital) thermostat, then check to see if the thermostat is set to 'COOL'.
Especially if it is at the time of season change, the thermostat may still be set to heat.
If it is set to 'Cool', then check to see that the set temperature is lower than the actual temperature.
If the SET TEMPERATURE is higher than the ACTUAL TEMPERATURE, then drop the SET temperature down low enough to see if the unit turns on and cools.
If the SET TEMPERATURE is lower than the ACTUAL TEMPERATURE and the unit is not coming on, then move to step 2.
If you cannot get the thermostat to do anything, then move on to step 2.
2) Check your breaker panel.
Do you see a tripped breaker?
You can know if it is tripped because it will be facing the opposite direction of all the others.
You may have a breaker for 'A/C' and/or a breaker for 'Heat'. Check both of these.
Has one or more breakers tripped?
If the breaker has tripped, then call for service.
DANGER: Breakers typically become tripped for a good reason as a safety protection.
Beware that the breaker most commonly trips to prevent more severe damage from happening, such as electrical shock, electrical or house fire, personal injury, or death.
I do not recommend you manually trip the breaker back yourself.
(DISCLAIMER: I AM TELLING YOU NOT TO FLIP THE BREAKER YOURSELF!)
If you decide to flip the breaker back into the regular position, beware that this may not solve your problem, and it also has a good chance of making things worse such as electrical shock, electrical or house fire, personal injury, and death.
If no breaker has tripped, move on to number 3.
3) Go look at the outdoor unit.
If it is frozen or seems to have ice or frost accumulating on it (summer or winter) then go ahead and turn the thermostat 'mode' to OFF and fan to ON.
Then call for service and let the customer coordinator know that the unit is frozen.
Text or email a photo of it to dcp@pernellinc.com.
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| If it is hot outside, and your unit looks like this, rub up against it for cool relief, because it may take a while to thaw out. |
You might find all kinds of surprises.
  |
| (Above) This snake decided to play with the fan blades. (Above) The Snake lost. This is what is left. |
4) Check your air filter(s).
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| (Left) Clean -- * -- (Right) Dirty |
If your air filter is dirty, or has been in place for longer than a month, (mark the date on the cardboard part of the filter when you change it so you can look back and know when you last changed it) then replace it with a new one. If you do not have a clean filter on site, then just leave it in until it can be replaced (never flip the filter over, and never run your unit without a filter in place).
Typical filter locations are in the wall behind the big metal grille, in the ceiling, in the floor, and sometimes at the unit itself. If you have a special air filter such as the Carrier Air Purifier, then the filter may be located under the house or in the attic.
If you have one of these, the installing company will have it's information on file.
This type of filter only needs to be changed once or twice a year.
If you need a new air filter or a case of filters, call us. We have every size and style.
If the filter looks OK, then call or use our instant form here for service.
If you have checked these 4 things and your unit still fails to cool. then call for service.
We love service calls, but if we can save you from spending money on one,
then maybe you will love us!
Thank you for reading!
Sincerely,
Chandler "The Air Handler"
-----------------------------
Chandler Pernell
Pernell, Inc. Heating and Air Conditioning
Enhancing Comfort, Health, and Safety
in Homes and Businesses Since 1977
dcp@pernellinc.com
www.CallPernell.com
(919) 934-0153
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